Preventive and Corrective Action
Facilitator: Terri Morrison

Wednesday, May 19, 2010

Location: Baltimore Aircoil Company (BAC)
7600 Dorsey Run Road, Jessup, MD 20794
(Call Kerry Higgins at 410-627-5178 if you need additional directions)

Event Details:
6:00 - 6:30 Refreshments and Networking
6:30 - 8:00 Presentation & Open Discussion
$5 charge to non members

Registration: Please register for this meeting here.

Program Summary:

Come and learn what the intent of “Preventive and Corrective Action” is in an ISO9001-based quality management system. Share your organization’s best practices and lessons learned in this open discussion meeting format.

Program Facilitator - Terri Morrison:

Mrs. Morrison is currently the Department Quality Manager for the Air and Missile Defense Department, Johns Hopkins University Applied Physics Laboratory. The Applied Physics Laboratory (APL) is a not-for-profit center for engineering, research, and development. APL is a division of one of the world's premier research universities, Johns Hopkins. During her quality career, Mrs. Morrison has served in various roles including those of Quality Assurance Engineer, Quality Assurance Lead, Department Project Quality Team Lead, and Lead Auditor. She is also an AS9100 Lead Auditor.

Questions? Contact Kerry Higgins, Chair-ISO 9000 Users Group at ISO9000UG@asq509.org

Mission

The Group’s mission is to exchange ideas, experiences and best practices, in an open learning environment among ASQ and non-ASQ members who use or may plan to use ISO 9000 in their organizations.

Regular meetings of the ISO 9000 Users Group are held on the 3rd Wednesday of the month (unless otherwise announced) in Jessup, Maryland.

Making the Mission a Reality

This mission is realized through the exchange of the latest information on the practical application and use of ISO 9000 in areas such as;

• Implementation in various organizations
• Gaining management and employee support
• Developing documentation
• Internal and external auditing
• Choosing a registrar

Group meetings involve;

• Monitored discussions among the group members
• Guest speaker(s)
• Organizing ISO 9000 seminars and workshops

Users include;

• ASQ and non ASQ members
• Quality professionals in the Washington, Virginia & Baltimore area
• Educational and Health Care institutions
• Service companies
• Government agencies

Participants look for and enjoy;

• Information exchange
• Networking opportunities
• Discussion, information, sources for further information on quality management
• Comparison of other standards with ISO 9001 (e.g. CMMi, AS9100)
• Information on other standards

 Information and guidance includes;

• Insight and interpretation on the implementation of the standard
• List of experts
• Books and reference recommendations
• Briefings
• How to find and purchase a copy of the standard
• Audit and Implementation checklists
• Audits and audit packages
• Links to ISO 9000-related sites
• Documentation templates
• Special topics of interest

For more information about Section 509's ISO 9000 Users Group, contact Kerry L. Higgins at iso9000UG@asq509.org.

ISO 9000 is...

• A series of international standards specifying minimum quality management system requirements that are process and not product-oriented.
• Used to address customer satisfaction, by meeting customer and applicable regulatory requirements.
• A foundation for improving quality by reducing the variation of the processes that produce our products and services.
• Applicable to any industry; including hardware, software, processed materials and services.

The following websites provide more information on the ISO 9000 Standard.

• International Organization for Standardization Website. This is the site of the International Organization for Standardization.  Take a look at the tutorial on the ISO 9001 Standard.
• ISO Technical Committee 176. This website is the home of the International Organization for Standardization's (ISO) Technical Committee 176 on Quality Management and Quality Assurance -- the committee responsible for developing the ISO 9000 series of standards and guidance documents.
• ISO 9000 Auditing Practices Group.  This website has been established as an on-line source of papers and presentations on auditing QMSs.  The ideas, examples and explanations given reflect the process-based approach that is essential for auditing the requirements of ISO 9001:2000 Quality management systems – Requirements.