May General Meeting  

Washington, DC and Maryland Metro Section 509

Proudly Presents

Mr. Robert Scanlon

Director, Operational Process & Performance Metrics for the
Transportation Security Administration

“The Baldrige Criteria for Performance Excellence:

A Retrospective Look at its Evolution, and What It Represents”

Thursday, May 17, 2007
At the
The Golden Bull Restaurant
In
Gaithersburg, MD

The cost is $10.00 for members and students or $20.00 for non-members.

Please register using the link above or by contacting Karen Long at 301-926-0313 or kjvlong@comcast.net.  Meal preferences cannot be guaranteed if one is not registered by 6:00 pm Tuesday, May 15, 2007.

Important Notice: ASQ Section 509 is responsible for the meals for all “No shows” at The Golden Bull Restaurant.  Please help us control our losses by notifying our Program Chair Karen Long (301) 926-0313 or kjvlong@comcast.net to cancel your dinner prior to the event.  Thank you for your cooperation!
 
Program Summary:

The Baldrige National Quality Program is 20 years old this year.  As Baldrige prepares to begin its third decade, this talk will explore the historical underpinnings of the Program and its relationship to traditional quality systems and TQM.   It will also highlight and emphasize the themes of systems thinking, standardization, and continuous improvement that combine within the Baldrige Program to give it power, effectiveness, and relevance.  This presentation will provide new insights that may cause you to take another look at what you thought you already knew about this program to drive US competitiveness.

Speaker Biography:  Mr. Robert Scanlon

Robert J. Scanlon is Director, Operational Process & Performance Metrics for the Transportation Security Administration.  He has held this position since January 2006 after serving in a variety of management positions in Aviation Programs, Aviation Operations, Personnel Security, and Mission Support since joining TSA in May 2002. 

His prior work includes 28 years of Quality management experience at the US Postal Service, Southern Pacific Railroad, and Caterpillar Inc. 
Bob holds a BS in Metallurgical Engineering from the University of Missouri at Rolla, and ASQ Certifications in Quality Engineering, Reliability Engineering, Quality Management, and Lean Six Sigma.

He is currently in his tenth year as a Member of the Board of Examiners for the Malcolm Baldrige National Quality Award.  Since 2000, he has served as the Team Leader for three site visit teams, the most recent in October 2006 to a not-for-profit applicant as part of the Baldrige pilot for this new category.  

For more information and directions to the restaurant, see the meeting announcement below.