Certified Manager of Quality/Organizational Excellence Refresher Course  

Certified Manager of Quality/Organizational Excellence
Course No. MGR336; Syn. No. 08766

This course is designed for quality management professionals who want to prepare for the Manager of Quality/Organizational Excellence Certification Exam administered by the American Society for Quality. The CMQ/OE Body of Knowledge will be reviewed and participants will be given a sample exam at the beginning of the course. This will help them identify topics they should concentrate on as they prepare for the actual exam. Levels of cognition will be reviewed and their use in defining the intended complexity of multiple choice test questions will be identified.  Constructed response (essay) questions will be reviewed in the last session.

Location: Prince George's Community College (PGCC), Main Campus, Largo, MD

Dates:  The course will run 10 sessions (25 hours) over 9 weeks, Tuesday and Thursday evenings first week and Tuesday evenings the last eight weeks.  Actual class dates are Jan 6, 8, 13, 20, 27; Feb 3, 10, 17, 24; Mar 3.  If school is closed on Inauguration Day, class will be held on Jan 22.

Instructors: Joe Ludford and Tony Ingelido, ASQ Section 509.

Mr. Ludford has 48 years of technical and management experience in the product assurance and systems engineering fields.  His most recent experience includes  implementing an ISO 9001 quality system in a defense contractor environment, performing quality system audits at NASA contractor facilities, and teaching quality improvement techniques at a government facility.  Mr. Ludford taught quality assurance and total quality management courses as an Adjunct Professor at Prince George�s Community College in the 1990s.  He is retired from Computer Sciences Corporation, and is the principal of White Hart Associates, for which he has provided consulting services in quality assurance and process improvement since 1997.  Mr. Ludford is a Senior Member of ASQ, and a past chair and education chair of the Washington, DC-Maryland Metro Section.  He is a Certified Manager of Quality/Organizational Excellence by ASQ, and has 4 other ASQ certifications.

Mr. Ingelido has over 20 years of technical and management experience in process improvement and quality systems development within the public and private sector.  His most recent experience includes implementing a CMMI ML 3 QMS for an IT support services firm in the DC area. He has also implemented ISO 9001 for several organizations and has used the Malcolm Baldrige National Quality Award (MBNQA) framework to establish business systems that have been externally validated against the model. He is a three term MBNQA examiner (2006 through 2008) and holds a variety of certifications including the Certified Manager of Quality/Organizational Excellence and Certified Six Sigma Black Belt by ASQ, Project Management Professional (PMP) by PMI, and Certified Manufacturing Technologist by SME. He has served in various roles for the Washington DC section of ASQ including section Chair in 2001. He has trained over 2500 students in quality principles, leadership, team facilitation, auditing and other managerial and technical courses most recently having developed and delivered a four-day service quality course for the UMBC Erickson School of Aging Studies where he is an Executive Education Fellow.

Time: 6:00 pm - 8:30 pm.

Tuition: $300 plus $7 registration payable to Prince George's Community College, which is offering the course.

Course Registration:  Call PGCC at 301-322-0998 for operator assistance 10 days prior to start of class, or register in person Mon-Thu 8:30 am � 8:00 pm or Fri 8:30 am � 5:00 pm in Bladen Hall, Room 126 on the main campus in Largo, MD.  Specify Course # MGR336, Syn # 08766.  You may register the first day of class but the instructor needs to know in advance that you plan to do that.  The course will not be held unless a minimum of 8 individuals register or indicate they will do so before the first class.  Please contact the instructor Joe Ludford (410-394-6276 or email jludford@radix.net).

Credit: PGCC will award 2.5 CEU for the successful completion of the course.

Course Materials: We will be using certification materials from the Quality Council of Indiana.  Required materials for the course are:

The CMQ/OE Primer - $75

Optional material from ASQ Quality Press: The Certified Manager of Quality/Organizational Excellence Handbook, Third Edition - $75.60.  (http://www.asq.org/quality-press/display-item/index.html?item=H1264&xvl=76BK_H1264)

Note: Materials Costs do not include tax, shipping and handling.

Students are to order the required material directly from the Quality Council of Indiana (http://www.qualitycouncil.com/) 800-660-4215 or 812-533-4215.

ASQ CMQ/OE Exam Information:

Dates: Exam date is Saturday, March 7.  Exam Application deadline is January 16.  Late Application deadline ($50 additional fee) is January 21.

Location/Time: Exam location is in the Maryland suburbs of Washington DC.  Applicants will be notified of location and time by National ASQ.

Exam Application: Applying to sit for the exam is done directly with ASQ National (http://www.asq.org/certification/apply.html).  Application must be done on-line or by mail postmarked no later than January 16, or no later than January 21 with late fee of $50.

CMQ/OE Exam Cost: $450 for non-members, $290 for members.  Join ASQ and save!  Exam applicants are responsible for meeting ASQ�s certification requirements. 

Questions?

If you have any questions about the course, contact Joe Ludford at 410-394-6276 or email jludford@radix.net.  If you are interested in possible future course offerings, contact Education Chair Charles Snipes at Education@asq509.org.