LSS SIG April 2011 House of Quality  

Lean Six Sigma (LSS)
Special Interest Group (SIG)
http://www.asq509.org/ht/d/sp/i/197/pid/197
http://asq0511.org/SIG/sig.html

Sponsored by: ASQ Section 509 (MD & DC) and Section 511 (N.VA)

LSS SIG Monthly Meeting

DATE: Wednesday, April, 27, 2011

TOPIC: Quality Function Deployment, QFD: Identify LSS results quickly and effectively in the House-of-Quality

SPEAKER: Mr. Norman Jones, SSBB : Customer Service Manager and Process Improvement Consultant, for the Media Services Center at the National Reconnaissance Office, Chantilly VA.
-Malcolme Baldrige Examiner; Maryland
- Judge; American Society for Quality, ASQ.

1616 Anderson Road McLean, Virginia 22102
Center Conference Room (3rd Floor) 
(See map for directions to TEQCORNER, http://www.teqcorner.com/)
 
TIME: 

6:00-6:45pm– Networking
6:45-7:45pm – Program
7:45-8:00pm – LSS SIG Announcements

ADMISSION: Please register at http://www.asq509.org/ht/d/DoSurvey/i/38891.  Registration is complimentary and ASQ Membership is not required.  Light refreshments will be provided.  Questions can be directed to SixSigmaSIG@asq509.org. 

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Additional information on the next page.

Your competitors will be there.  Your clients will be there.  Shouldn’t you be there too?

WHAT:
Description Quality Function Deployment, QFD: Identify LSS results quickly and effectively in the House-of-Quality.

       This presentation will change your mind so that you think differently about the House-of-Quality, (HOQ). HOQ is the biggest, yet; most underutilized tool within the Quality Function Deployment tool box. We will examine how this tool accurately translates what the customer really wants into what we are doing; then mapping and prioritizing those actions quickly and effectively within this single tool: The House-of-Quality.
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WHO:
Facilitator Bio

 Mr. Norman Jones, SSBB :  Customer Service Manager and Process Improvement Consultant, for the Media Services Center at the National Reconnaissance Office, Chantilly VA.
-Malcolme Baldrige Examiner; Maryland
-Judge: American Society for Quality, ASQ.

In 1976, Mr. Jones began his professional career in broadcast communications as an Engineer at the NBC affiliate; KALB-TV in Alexandria, La.  His career expands to Dallas Texas’ CBN affiliate KXTX-TV and NBC’s KXAS-TV in Ft Worth, Texas. He has held many positions to include: Production Manager, Producer, Director, Scriptwriter, Songwriter, Technical Director, Senior Editor, Animator, Visual Effects Designer, On-Camera Talent. He is the Voice and Vocals on multiple high-end broadcast productions.
  In 1995, Mr. Jones began to work in the US Intelligence Community.  He now serves as a Customer Service Manager and Process Improvement Consultant, for the Media Services Center at the National Reconnaissance Office, in Chantilly VA.
Now with over 12 years of concentrated experience in customer service management and project management to include 7 years in a Six Sigma Black Belt capacity, he is an expert in gathering, analyzing and defining business processes and operation requirements, along with creating global metrics and performing root cause analysis. In 2007, he led a project team to finals at the International American Society of Quality Team Award competition.
Mr. Jones is a Malcolme Baldrige Examiner for the state of Maryland and Judge for the American Society for Quality, ASQ. He also has a Master Lean Six Sigma Black Belt, from Villanova University.