Certified Manager of Quality/Organizational Excellence Refresher Course  

ASQ Section 509 is pleased to offer a refresher course for quality management professionals who want to prepare for the Manager of Quality/Organizational Excellence Certification Exam administered by the American Society for Quality.  The CMQ/OE Body of Knowledge will be reviewed and participants will be given a sample exam questions throughout the course. This will help them identify topics they should concentrate on as they prepare for the actual exam. Levels of cognition will be reviewed and their use in defining the intended complexity of multiple choice test questions will be identified.  Constructed response (essay) questions will be reviewed throughout the course. 

Location: Montgomery College, Rockville, MD Campus 

51 Mannakee Street, Rockville, MD 20850 

Location / Maps: http://www.montgomerycollege.edu/maps/Rvic.html 

Physical Education Center, Classroom: TBD

Dates:  The course will consist of six 4-hour sessions (24 classroom hours).  Sessions will be on Saturdays from 8am to Noon.      

Actual class dates are:

• January 21, 28

• February  4, 11,18,and 25

Instructor: Robert J. Scanlon, ASQ Section 509.

Mr. Scanlon is a recently elected Fellow Member of ASQ with over 30 years experience in quality management.  He has held quality-related positions with Caterpillar, Inc., Southern Pacific Railroad, the United States Postal Service, and the Transportation Security Administration.  He has held Quality Manager positions with Caterpillar and the USPS.  He is currently the Assistant General Manager for Operational Process & Performance Metrics for TSA.  He holds ASQ Certifications as a Quality Engineer, Reliability Engineer, Quality Manager, and Six Sigma Black Belt.  He has also served as a member of the Board of Examiners for the Malcolm Baldrige National Quality Award for 13 years.  

Tuition: $395 payable to ASQ 509, which is offering the course. 

Course Materials: We will be using certification materials from the Quality Council of Indiana.  Required materials for the course are:

• CQM/OE Primer - $75

• Solution Text - $35

Note: Costs do not include tax, shipping and handling.

Students are to order the materials directly from the Quality Council of Indiana (http://www.qualitycouncil.com/) 800-660-4215 or 812-533-4215

Credit: This course does not carry CEU credit.  

Course Registration and Information: Contact the instructor, Robert Scanlon at 571-227-1803 or email Robert.Scanlon@dhs.gov.  

ASQ CQM/OE Exam Information: 

Dates: Exam date is Saturday, March 3, 2011.  Application deadline is January 13, 2012.

Location: Exam location is in the Maryland suburbs of Washington DC.  Applicants will be notified of location and time by National ASQ.

Exam Application: Application for the exam is done directly with National ASQ (http://www.asq.org/certification/manager-of-quality/index.html).

CMQ/OE Exam Cost: $450 for non-members, $310 for members.  Join ASQ and save! Exam applicants are responsible for meeting ASQs certification requirements.  

If you have any questions about the course or exam, contact Robert Scanlon (571-227-1803 or email Robert.Scanlon@dhs.gov).  If you are interested in possible future course offerings, contact Education Chair at Education@asq509.org.