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Performance Excellence SIG Meeting  

Where
WMATA (Metro Headquarters)
600 5th St. NW
Room 505
Washington D.C.  20001

Map
WMATA

When
Oct 11, 2012    6:00 pm - 8:00 pm (GMT -5:00) EST

Performance Excellence Special Interest Group

 

Washington, D.C. and Maryland Metro Ė ASQ Section 509

 

"Moving Mountains:  A Simple Baldrige Tool to Help You On Your Journey"

Presented by

Mr. Kirk Holmes

(President, Holmes and Associates)

Thursday, October 11, 2012
Washington DC Metro Headquarters at Gallery Place

Program: Frustrated with the status quo in your organization? Are you having trouble putting your finger on exactly why things donít get better?  We all have seen how organizations can act like a mountain made of jello. The mountain doesnít move as you push against it; it just absorbs and saps all your energy. Mr. Kirk Holmes will help you start your own personal journey of improvement using a simple tool taken from the Malcolm Baldrige Performance Excellence framework. In the October and November sessions, you will be better equipped to make a difference in your own performance as a manager, as a leader, or simply as a catalyst for organizational change. This will be an informative, thought provoking, and useful session.  We hope to see you there. 

Speaker Biography: Kirk Holmes is President of Holmes and Associates, Inc. During his 30 year career, Mr. Holmes has helped public sector and private sector client organizations save millions of dollars and improve business results, service delivery, and IT operations. He is a management consultant with specific expertise in best practices such as performance improvement using Baldrige, IT Infrastructure Library (ITIL) and IT Service Management (ITSM), project management, total business transformation, process reengineering, process improvement, performance metrics, strategic planning, and small group facilitation. Clients have included IRS, U.S. Army, Comcast, Time Warner, AT&T, and the National Institutes of Health. As the first General Manager for Comcastís Internet services, Mr. Holmes launched the first Comcast Internet market, and ran one of most successful broadband service deployments in the country.  Other previous employers include IBM, SRA International, and Mercer Consulting. Mr. Holmes is the Chair if ASQ-509 Performance Excellence SIG, and examiner for the Malcolm Baldrige National Quality Award and the Maryland Performance Excellence Program. He is on the board of directors of Information Technology Service Management Forum, a representative fo the itSMR-International Publications Executive Subcommittee and a member of the advisory board for the ISO 1554ís Enterprise SPICE initiative. 

Education: Mr. Holmes holds an MBA from the Stanford University Graduate School of Business and a B.S. in Electrical Engineering from the Massachusetts Institute of Technology (MIT) 

Escort & Networking:  6:00 p.m. 
Meeting Kick-off:  6:30 p.m.
Adjourn:   8:00 p.m.

Registration: The event is free of charge. Participants are invited to pre-register at the ASQ Section 509 website: Performance Excellence SIG Meeting Reg-Oct 11th and attend the networking portion of the meeting, which includes free pizza and soft drinks.